Frequently Asked Questions

FAQ

Can't find what you're looking for? Here are some of our most frequently asked questions, answered here to help you out.

  • The Stones
  • The Training
  • Refunds Policy
  • Shipping
The Stones
Do the Stones come with the Training?

The Stones are available to purchase separate from the Training Cost. But you are able to package them together and do payment plan if that is what you prefer to do. It is not compulsory to purchase our stones but it is recommended.

What stones hold the heat the best?

Crystals always hold the heat the best because of their high quartz content but Granite, Marble and Semi precious stones are also incredibly effective. The are a non porous stone so they will never pick up the dead skin cells off your client so are so much easier to clean.

Why are your Stones more expensive than traditional Basalt?

Our Stones are handcrafted my master Stone makers and it takes 12 stages and 3 hours to complete just one stone as we infuse lots of love and good energy into each stone. None of our stones are made in China like a lot of the Traditional Basalt stones. We use mostly Australian stones and ensure the raw material is ethically sourced.

How do you clean your Stones?

Because our stones are non porous and will not pick up the dead skin or absorb oils from your clients it is a lot easier to clean the stones. You place them in a tub of warm soapy water and use a soft cloth to clean them then place them on a towel to dry. I like to spray them with Perfect potion sanitiser which is Covid 19 compliant. No scrubbing is required like porous Basalt.

How do you heat the stone up? Do I just use a rice cooker?

Please do not use a rice cooker or microwave or an electric frypan. The reason we suggest a proper Stone Heater is because you can control the temperature and enable the stones to stay at a consistent heat that feels comfortable in your hands as well as on your clients body. Rice Cookers and other such devices will create an inconsistent temp that will burn your hands and your clients skin.

Why should I use Stone Eagle Stones instead of Traditional Basalt Stones?

Basalt is a porous Stone that will pick up the oil and dead skin cells off your client. It is the nature of the stone. It doesn’t mean you can’t use it but it does mean that you need to clean it well in-between clients to ensure it is hygienic. Our Stones are non porous and will not pick up dead skin cells or oil from your client. They are easier to clean in between clients and heat up quicker because they are high in quartz content.

Can I use Aromatherapy oils?

Absolutely, in fact it is better if you can use aromatherapy oils as it makes the experience so much more if you do.

How are the Stones ethically sourced?

Only stones that have been mined under the permission of the elders and original owners of the land are used by Stone Eagle. We take pride in the fact that we are being mindful of using products from the Earth and don’t want to take away the abundance of raw material that is part of the land.

Do I need to be trained in Hot Stone Massage to purchase your Stones?

It is preferable but we don’t always ask. It is about you taking pride in what you do, and having training (it doesn’t have to be with us) will help you work with the stones a lot more effectively.

The Training
Do the Stones come with the Training?

The Stones are available to purchase separate from the Training Cost. But you are able to package them together and do payment plan if that is what you prefer to do. It is not compulsory to purchase our stones but it is recommended.

What qualification do I get if I do training with you?

You will be certified in Hot Stone Massage. The accreditation is provided through IICT.

Do I need to be a qualified Massage or Beauty Therapist before I do the Training?

You do require basic level massage knowledge. Swedish or Relaxation massage is a requirement. But it is not a requirement to be fully qualified.

If I purchase the online training, how long do I have access to it?

You will have it for life. It will not expire so you can refer back to it when you need to. We are always updating and adding new things to the courses as well.

Will I feel confident with the Treatment after the training?

Yes this is imperative for you to graduate from the training, however it takes time to get confident in your new skill, so you will need to be kind to yourself.

Can I use Aromatherapy oils?

Absolutely, in fact it is better if you can use aromatherapy oils as it makes the experience so much more if you do.

How often should I do a treatment on a client with Hot Stones?

You can do as much as once a week on your client (it does have a powerful effect on the lymphatic system so be mindful of that).

Do I need to be trained in Hot Stone Massage to purchase your Stones?

It is preferable but we don’t always ask. It is about you taking pride in what you do, and having training (it doesn’t have to be with us) will help you work with the stones a lot more effectively.

Refunds Policy
What is your Return Policy?

You can find our full Returns Policy here. You can also find all our legal terms and policies at the bottom of every page.

Shipping
Do you ship only in Australia or do your ship to other countries as well?

We ship anywhere in the world. We use international shipping and this will show up when you go to checkout in the store. It will give you the valid options for shipping and you can choose from what shipping is available to your country.

Does it take a long time to receive my products?

Each country is different and we cannot control if the product will get held up in customs or by the effect of covid 19. But at the moment our products usually arrive within 10 working days from the day of ordering your product to anywhere in the world..

What happens if my products don't arrive?

We always send the products with tracking and we have never had a product not arrive to our clients. But we guarantee our service and product and if this happens we will send you the product again.

What happens if my product is damaged when I open it?

We will replace immediately with a confirmation picture of the breakage.

If you still have questions, you can contact us by clicking the button below and filling out our contact form.

"I am so happy with this course! I was looking for this exact course and it has exceeded all of my imaginings. Sandra is such a loving Intuitive trainer and really makes the whole journey so special.

I'm very excited to bring this knowledge to my clients and I am sure that they will continue to come to indulge often. My deepest gratitude to Sandra and her team for making my dream become a reality. Thank you so much!"

Nicole Strufer, Vic

"I attended the Hot Cold Stone Massage Course in May 2016 - It was so beneficial - having these skills has improved my clients experience and massage outcomes. I constantly get feedback that they make a huge difference to their recovery. The skills Sandra taught have allowed me to have the confidence to modify my massage and provide a deep tissue / remedial hot rock experience! Clients are loving it. I have also used the stones to help some really sore and injured clients. The quality of my rocks are amazing. All in all this is a highly recommended course. Sandra and Hot Rocks - seriously ROCK! Thank you"

Donna-marie Audas, Elements Massage, Townsville, QLD

"I would like to say 'A Big Thankyou' to you for the training day on the use of 'Hot Stones' and your ongoing support. This training has opened new doors to a network of people and opportunities within a broader community. Your salon environment is welcoming and friendly and provides a professional setting for massage practice. The 'Stones' are so delightful to view due to the range you provide and extremely smooth to touch and seemingly possess a magical quality. So 'Thankyou' again."

Rayleen Smith, Townsville QLD

Stones

Beautiful Stones, hand crafted for practitioner comfort, and infused with vibrational energy and healing properties for your clients.

Training

Our training invites you to expand your knowledge and protect the longevity of your career with safe methods that create gorgeous, unique experiences for clients.

Services

Sandra has combined her knowledge and skills to create many unique and powerful stone massage techniques to enhance your salon’s service menu, and prevent injury for your team and clients