Frequently Asked Questions
Can’t find what you’re looking for? Here are some of our most frequently asked questions, answered here to help you out.
The Stones are available to purchase separate from the Training Cost. But you are able to package them together and do payment plan if that is what you prefer to do. It is not compulsory to purchase our stones but it is recommended.
Crystals always hold the heat the best because of their high quartz content but Granite, Marble and Semi precious stones are also incredibly effective. The are a non porous stone so they will never pick up the dead skin cells off your client so are so much easier to clean.
Our Stones are handcrafted my master Stone makers and it takes 12 stages and 3 hours to complete just one stone as we infuse lots of love and good energy into each stone. None of our stones are made in China like a lot of the Traditional Basalt stones. We use mostly Australian stones and ensure the raw material is ethically sourced.
Because our stones are non porous and will not pick up the dead skin or absorb oils from your clients it is a lot easier to clean the stones. You place them in a tub of warm soapy water and use a soft cloth to clean them then place them on a towel to dry. I like to spray them with Perfect potion sanitiser which is Covid 19 compliant. No scrubbing is required like porous Basalt.
Please do not use a rice cooker or microwave or an electric frypan. The reason we suggest a proper Stone Heater is because you can control the temperature and enable the stones to stay at a consistent heat that feels comfortable in your hands as well as on your clients body. Rice Cookers and other such devices will create an inconsistent temp that will burn your hands and your clients skin.
Basalt is a porous Stone that will pick up the oil and dead skin cells off your client. It is the nature of the stone. It doesn’t mean you can’t use it but it does mean that you need to clean it well in-between clients to ensure it is hygienic. Our Stones are non porous and will not pick up dead skin cells or oil from your client. They are easier to clean in between clients and heat up quicker because they are high in quartz content.
Absolutely, in fact it is better if you can use aromatherapy oils as it makes the experience so much more if you do.
Only stones that have been mined under the permission of the elders and original owners of the land are used by Stone Eagle. We take pride in the fact that we are being mindful of using products from the Earth and don’t want to take away the abundance of raw material that is part of the land.
It is preferable but we don’t always ask. It is about you taking pride in what you do, and having training (it doesn’t have to be with us) will help you work with the stones a lot more effectively.
The Stones are available to purchase separate from the Training Cost. But you are able to package them together and do payment plan if that is what you prefer to do. It is not compulsory to purchase our stones but it is recommended.
You will be certified in Hot Stone Massage. The accreditation is provided through IICT.
You do require basic level massage knowledge. Swedish or Relaxation massage is a requirement. But it is not a requirement to be fully qualified.
You will have it for life. It will not expire so you can refer back to it when you need to. We are always updating and adding new things to the courses as well.
Yes this is imperative for you to graduate from the training, however it takes time to get confident in your new skill, so you will need to be kind to yourself.
Absolutely, in fact it is better if you can use aromatherapy oils as it makes the experience so much more if you do.
You can do as much as once a week on your client (it does have a powerful effect on the lymphatic system so be mindful of that).
It is preferable but we don’t always ask. It is about you taking pride in what you do, and having training (it doesn’t have to be with us) will help you work with the stones a lot more effectively.
You can find our full Returns Policy here. You can also find all our legal terms and policies at the bottom of every page.
We ship anywhere in the world. We use international shipping and this will show up when you go to checkout in the store. It will give you the valid options for shipping and you can choose from what shipping is available to your country.
Each country is different and we cannot control if the product will get held up in customs or by the effect of covid 19. But at the moment our products usually arrive within 10 working days from the day of ordering your product to anywhere in the world..
We always send the products with tracking and we have never had a product not arrive to our clients. But we guarantee our service and product and if this happens we will send you the product again.
We will replace immediately with a confirmation picture of the breakage.
If you still have questions, you can contact us by clicking the button below and filling out our contact form.